This is to express our gratitude for the kindness shown to us by Tony which was above and beyond the call of duty. I will not give you litany of the problems we have been having-let it suffice to say that the air conditioner going out was the proverbial “last straw”. We cannot begin to tell you how very much we appreciated Tony coming Wednesday night and getting it to run for us until he could come back and really fix it for us on Thursday.
I felt compelled to write to you to let you know how satisfied we were with the technician named David, who serviced our air conditioner. He was professional, compassionate, understanding, and accomodating to the needs of elderly people. We just thought you needed to know.
Just a note of appreciation for the prompt service and the parts discount that was given to us this week.
Dr. George B. B.